Can't find my data file (.LBK)
Published 19 July 2010 10:21 AM (Article ID: 115)
When starting Logbook Pro and it is unable to locate your data file which is the file you created when first using Logbook Pro (ends in .LBK), it will display a NEW/OPEN/RESTORE dialog as if it's your first time using the software. Close Logbook Pro and try the steps below to help locate your data file or if you have a recent backup you can choose the restore option to restore the backup.
If you're using Windows Vista or Windows 7, try disabling User Account Control (UAC) in the Windows Control Panel / User Accounts Area. Reboot then run Logbook Pro again. If this works then your data file is in a location that is not allowed by UAC and you should relocate it. Click File...Move Logbook To... and choose /My Documents/My Logbook Pro Files/v1. After relocating your data file you can turn UAC back on if you wish.
If the above did not work, proceed with the below steps:
If you're using Windows Vista or Windows 7, click the START button (bottom left) and then in the box just above the start button type in the search term: *.LBK
This will search your computer for all files ending in .LBK which are Logbook Pro data files. If you're using any other version of Windows you can use the Search feature and search for Files or Folders entering the same search term. After locating this file, if it is NOT in the preferred location of /My Documents/My Logbook Pro Files/v1 COPY it there once found. With Logbook Pro closed, double-click the .LBK data file and Logbook Pro will open the file and you can continue using the file.
Some users have reported Windows Vista or Windows 7 moved the file into a virtual store "C:\Users\<your username>\AppData\Local\VirtualStore\Program Files(x86). We don't know what is causing this, however, if you find your file there you can move it to the above mentioned location (in bold) and double-click it to open it in Logbook Pro. Alternatively, create a folder on your computer named C:\Logbook Pro Data and copy your data file which ends in .LBK into this folder then with Logbook Pro closed, double-click the .LBK file and Logbook Pro will open it. It should then work with UAC on again.
If you have any questions or require support please contact us through our help desk for prompt attention.
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